Please be advised that you might have to pay taxes and duties if you are located in any of the locations below:
European Union, The United Kingdom, USA, Canada, China Mainland, Australia, New Zealand, Puerto Rico, Switzerland, Singapore, Republic of Korea, Kuwait, Qatar, Israel, India, Lebanon, Norway, Saudi Arabia, Taiwan Region, Thailand, U.A.E, Japan, Mexico, Argentina, Chile, Colombia, Spain - Canary Islands, Hong Kong SAR, Egypt, Isle of Man and San Marino.
If you are ordering from within your own customs zone or country, import duties will not be applicable however you may need to pay VAT or local sales taxes. For the UK and the USA, these are included at the final stage of checkout.
If a DAP (Delivery At Place) destination is selected (i.e. customers outside of the countries listed above), the price you pay to Jessica B. Kids will exclude all relevant import duties and sales taxes. As the recipient of the order, you must instead pay these duties and taxes directly to our carrier to release your order from customs. As we are unable to advise the exact amount, we recommend contacting your local customs office or tax authority before placing a DAP order.
SHIPPING TO USA
For international orders shipped to customers in the US, please be aware that US Customs may ask for your IRS, EIN or SSN number before enabling delivery to your address.
Lusion orders are delivered Monday to Friday between 9am and 5pm. As every order is unique, shipping costs will vary depending on the size, weight and destination of your chosen items. For those last minute purchases, Express delivery is available to most destinations and Same Day delivery is offered in select cities.
Depending on your location, we also offer a Flat Shipping Fee for orders above the following thresholds: 150 GBP, 250 USD, 200 EUR, 300 AUD, 300 CAD, 17500 RUB, 28000 JPY, 1500 CNY, 280000 KRW, 350 SGD, 150 CHF, 2500 MXN, 2000 HKD and 580 BRL.
This means you can purchase multiple pieces from multiple locations for one shipping fee. The amount of the Flat Shipping Fee is based on the lowest price shipping option available for the item in your order, which travels the farthest to reach you.
All relevant delivery options available for your order and to your destination will be displayed at checkout.
DHL EXPRESS: Most of Europe and USA: delivery within 2-4 days Rest of the world: delivery within 3-7 days
UPS STANDARD: Only available within Europe: delivery within 5-7 days
UPS EXPRESS SAVER: Most of Europe and USA: delivery within 2-4 days Rest of the world: delivery within 3-7 days
FedEx EXPRESS SAVER: Only available for US domestic delivery within 5-7 days
FedEx STANDARD OVERNIGHT: Only available for US domestic delivery within 2-4 days
Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch. Lusion cannot take responsibility for customs clearance delays or failed payment approval, though we will try to minimise any potential delays.
After placing an order, you will receive an email from us containing all the details of your purchase. Once your order is approved, the relevant JBK Team will aim to dispatch it within 3 business days.
We’ll be sure to keep you updated with tracking information and an estimated arrival date. You can also follow the delivery progress under ‘My Orders’ in your JBK account.
While we aim to always deliver within the specified times, we aren’t responsible for delays due to customs clearance or failed payment approval.
1: Go to 'Orders & Returns' if you have an account, or click here if you placed an order as a guest.
2: Select the items you want to cancel and your reason for cancellation.
We'll email you a confirmation of your canceled order.
If your order has already been prepared, we can't cancel it.
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